One of my developers is currently hard at work coding the ability for users to upload files to the system that can then be used as attachments to emails. For example, let’s say you are traveling and away from your home PC and a guest wants you to email them directions to the property. but you don’t have that particular document with you. If you plan ahead and store your most important and most used documents within your InnFirst.com account, you can simply choose the file from your repository and attach it in an email to the guest.
Another feature that is more of a “nice to have” type of feature that will streamline guest communications are appended email responses. For example, for every vacation rental guest that books a reservation I have to manually send them a confirmation email.
Thus I have to manually type out:
“Dear ____, thanks for the recent online reservation. Please find attached your confirmation in adobe pdf format. Please read it carefully. If you have any additional questions or concerns, please call me at _______. Thanks again for your business!
Best regards,
Brent M. Kleinheksel”
Now, with the “Appended Responses” feature, I will be able to save this response and simply append it to my email making it a much quicker way of communicating with my guests.
In the future, we will take it the final step and allow property owners and managers the ability to automate their communications with guests. It’s a not a feature that is in real high demand among smaller property owners and managers, but for my clients with >20 properties they’ve voiced a need for more automation, and it’s something we are definitely planning for as the software adds more features to support clients with greater numbers of properties / rooms.
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